Frequently asked questions

We work to reduce poverty worldwide by providing education, training, healthcare and support that helps people become self-reliant — including free eye camps, clean water, education and Ramadan food packs.

Every donation goes to charitable causes. Our sponsor, AMCI Group, covers all administrative and operational costs, so none of your donation is used for them.

Our projects run in communities across Asia, Africa and the Middle East, focused on wherever help is needed most — including our free eye camps in Azad Kashmir and Pakistan.

Get in touch through our contact form or by email at info@mercyorganisation.co.uk. We welcome volunteers in education, fundraising, event support and digital media.

If you are a UK taxpayer and tick the Gift Aid box when you donate, we can claim an extra 25p from HMRC for every £1 you give, at no cost to you. That lets us help even more vulnerable people.

Yes. When you donate, choose whether your gift is Sadaqah, Zakat, Lillah or a general donation. We record the type with your gift and use it accordingly.

Yes. You can sponsor a particular initiative, such as a free eye camp, an education programme or Ramadan family packs. Contact us to hear which sponsorships are available now.

Yes. Payments are processed by Stripe, one of the world's largest payment providers. Your card details are entered into Stripe's secure form and never touch or get stored on our website. You will receive an email receipt for every gift.

Of course. Reply to your receipt email or call us on 0121 327 8316 and we will change or stop it straight away.